Terms of Service · OREA Research

1. Acceptance Of These Terms

These Terms of Service (these “Terms”) form a legally binding agreement between you and OREA Research (“OREA Research,” “we,” “us,” or “our”). They govern your access to and use of orearesearch.com and any related subdomains, pages, APIs, services, features, and content (collectively, the “Site”) and every purchase of any product from us (each, a “Product”).

By clicking “I agree” during account creation or checkout, by completing a purchase, or by otherwise accessing or using the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, our Research Use Only Disclaimer, our Shipping Policy, our Return & Refund Policy, our Acceptable Use Policy, and our Cookie Policy, each of which is incorporated by reference into these Terms. If you do not agree, do not use the Site.

Section 19 (Dispute Resolution, Binding Arbitration & Class Action Waiver) contains an arbitration agreement and a waiver of class actions that affects how disputes between you and us are resolved. Please read it carefully.

2. Eligibility

To access the Site or purchase any Product, you represent and warrant that all of the following are true:

You are at least 21 years of age (or the age of majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding contract.
You are purchasing for delivery to an address within the 50 United States or the District of Columbia. We do not ship internationally or to APO/FPO addresses at this time.
You are not located in a jurisdiction (country, state, or locality) where the purchase, possession, or use of the Products you are ordering is prohibited, and you are not listed on any U.S. government list of prohibited or denied parties (including, without limitation, the OFAC Specially Designated Nationals list).
You are a qualified researcher or are otherwise affiliated with a laboratory, academic institution, university, or research-based facility that lawfully uses research chemicals for in-vitro investigation (see Section 9, Researcher Affiliation Warranty).
You are purchasing solely for in-vitro laboratory research by qualified professionals and not for resale, distribution, repackaging, relabeling, or administration to any human or animal.
All information you provide to us (including name, email, shipping and billing address, and payment information) is accurate, current, and complete, and you will keep it updated.

We reserve the right to refuse service, terminate accounts, cancel orders, and ban purchasers for any reason or no reason, including but not limited to any reason to believe that any of the foregoing representations is or has become untrue.

3. Research Use Only Designation

All products sold on this site are intended strictly and exclusively for in-vitro laboratory research by qualified professionals. They are not drugs, not dietary supplements, not foods, not cosmetics, not medical devices, and not for human or animal consumption under any circumstances. They are not FDA-approved to diagnose, treat, cure, prevent, or mitigate any disease.

The full Research Use Only Disclaimer is available at /legal/research-use/ and is incorporated into these Terms. You agree to read and abide by it.

4. Product Descriptions; No Therapeutic Claims; No Warranty Of Accuracy

We attempt to describe our Products accurately, including their chemical identity, mass, purity, sequence (where applicable), and storage requirements. However, we do not warrant that any Product description, specification, image, chemical characterization, certificate of analysis, price, availability, or other content on the Site is accurate, complete, reliable, current, or error-free. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Nothing on the Site should be read as a therapeutic, medical, diagnostic, or efficacy claim. Mentions of structural, functional, or mechanistic properties are included solely to characterize the research chemical being sold and are not claims of effect in humans or animals. If you believe anything on the Site could be interpreted as such a claim, please contact us so we can review and correct it.

5. Orders, Pricing, Payment, And Taxes

Orders

Your submission of an order is an offer to purchase. No order is binding on us until we have accepted it by sending a shipment confirmation or actually shipping the Product. We may, in our sole discretion, refuse, cancel, limit, or modify any order - before or after acceptance - for any reason, including but not limited to: suspected fraud, prior payment disputes, incomplete or inaccurate information, violation of these Terms, failure to pass our affiliation screening, or a reasonable belief that the order is not for legitimate in-vitro laboratory research.

Pricing and availability

All prices are listed in US dollars (USD) and are subject to change without notice. Typographical errors in pricing are not binding on us. If we discover a pricing error after you have placed an order, we may cancel the order and issue a refund of any amount already paid.

Payment

Payment is made by bank transfer only (see our Payment page). After you place your order, you receive our bank details; you agree to transfer the total amount of your order (including taxes and shipping) and to use your order number as the payment reference. We ship once the payment has reached us. You represent and warrant that you are authorized to use the bank account you pay from.

Taxes

You are responsible for any sales, use, excise, value-added, or similar taxes applicable to your purchase in your jurisdiction, except for taxes on our net income.

6. Shipping And Risk Of Loss

Shipping terms are described in our Shipping Policy. Unless we agree otherwise in writing, title and risk of loss pass to you when the Product is tendered to the carrier at our facility. Lost, damaged, or stolen packages are handled per the Shipping Policy.

7. Returns, Refunds, And Cancellations

Cancellations are permitted before the Product is tendered to the carrier and are governed by our Return & Refund Policy.

Once a Product has been handed off to the carrier, all sales are final. Because we cannot verify chain of custody, storage conditions, or contamination once a research chemical leaves our facility, we do not accept returns. Refunds for verifiably lost or wrong-shipped Products are handled per the Return & Refund Policy.

8. Payment Disputes

If you believe there is a problem with your order, you agree to contact us first at info@orearesearch.com or through our contact page and give us a reasonable opportunity to resolve it before initiating a payment dispute or recall with your bank. Initiating a payment dispute without first contacting us in good faith is a material breach of these Terms.

You agree that a payment dispute initiated in bad faith - including any dispute for a Product that was in fact delivered, any “friendly fraud” dispute, any dispute based on a claim inconsistent with our Return & Refund Policy, or any dispute filed without first contacting us - constitutes fraud and authorizes us, at our sole discretion, to:

permanently terminate your account and ban your bank account and shipping address from all future purchases;
report the fraudulent dispute to your bank, fraud-prevention databases, and, where appropriate, law enforcement;
pursue collection of the disputed amount plus any bank fees, collection costs, and reasonable attorneys' fees; and
refuse service to anyone reasonably associated with the fraudulent dispute, including alternate accounts, shipping addresses, or bank accounts.

9. Researcher Affiliation Warranty

You represent and warrant that you are affiliated with a laboratory, academic institution, university, or other research-based facility, or are otherwise a qualified professional, in each case lawfully engaged in in-vitro research with the Products being purchased.

We reserve the right, at our sole discretion, to conduct reasonable due-diligence screening to verify the accuracy of the information you provide - including, for example, requesting affiliation documentation, cross-referencing public registries, or contacting the institution you identify. We may delay, condition, or refuse fulfillment of any order pending the outcome of such screening.

Any purchase by a person who does not in fact have the affiliation or qualification represented, or who intends to use Products for any purpose other than lawful in-vitro laboratory research, constitutes a fraudulent inducement of sale and a material breach of these Terms. We reserve the right to add any such person, payment method, or shipping address to an internal refused-sales list, and every order is checked against that list.

If any communication between you and us leads us to reasonably believe that you intend to use any Product for a purpose other than lawful in-vitro research, we will cancel pending orders, refund unfulfilled amounts (subject to processing costs), and refuse future sales. You will receive a refusal-of-sale notice to the email address on file.

10. Regulatory Compliance - FFDCA, TSCA, And Controlled Substances

You further represent, warrant, and covenant that you will comply with all federal, state, local, and foreign laws, regulations, and guidance applicable to your purchase, possession, handling, storage, use, and disposal of the Products, including without limitation:

the Federal Food, Drug, and Cosmetic Act (the “FFDCA”), including Sections 404, 505, and 512, and the prohibition on introducing adulterated or misbranded articles into interstate commerce;
the Toxic Substances Control Act (“TSCA”) - you are solely responsible for determining whether a Product is on the TSCA inventory and for complying with any applicable TSCA requirements in your jurisdiction and use case;
the Controlled Substances Act and any analogous state or local scheduling rules;
OSHA, GLP, GMP, and any other standards governing laboratory safety, hazard communication, storage, and disposal applicable to your facility;
U.S. export control laws, sanctions (including OFAC), and anti-boycott regulations.

You agree that you bear sole responsibility for determining the hazards of any Product and for conducting any further research necessary to safely handle and dispose of it. We do not provide safety data sheets, reconstitution instructions, dosing guidance, or administration guidance, and you agree not to rely on the absence of such information as an implied representation of safety or suitability.

11. Prohibited Uses

You agree that you will not:

use, consume, ingest, inject, inhale, apply to, or otherwise administer any Product to any human being or animal;
resell, re-sell, re-brand, repackage, relabel, or redistribute any Product in any form;
combine, compound, dilute, reconstitute, or formulate any Product for administration to any human or animal;
make any therapeutic, medical, diagnostic, or efficacy claim about any Product, whether in marketing, product reviews, social media, or any other channel;
use any Product in a manner inconsistent with applicable federal, state, or local law;
remove, alter, or obscure any label, lot number, or identifier on any Product;
use the Site or any Product to manufacture or distribute any article intended for human or animal consumption;
access, scrape, reverse-engineer, or copy the Site or its content other than as expressly authorized (see our Acceptable Use Policy).

12. Account Registration And Security

Some features of the Site require you to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access. We are not liable for any loss or damage arising from your failure to protect your credentials.

You may not create multiple accounts, share an account with another person, or transfer your account to another person. We may suspend or terminate your account at any time, with or without notice, for any reason consistent with these Terms.

13. Intellectual Property

The Site and all of its content - including text, graphics, logos, icons, images, photographs, product descriptions, certificates of analysis, software, and the arrangement and compilation of the foregoing (collectively, the “Site Content”) - is owned by us or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. “OREA Research” and our logos are our trademarks; all other trademarks are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site Content solely for your personal research evaluation of Products. You may not copy, reproduce, distribute, publish, sell, license, create derivative works from, publicly display, or otherwise exploit any Site Content without our prior written consent, except for normal in-browser caching and a single printed copy for your personal reference.

14. User-Generated Content

If you submit reviews, comments, questions, images, or other content to the Site (“User Content”), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media now known or later developed, for any lawful purpose, without compensation to you.

You represent that you own or have the necessary rights to the User Content you submit, that it does not violate the rights of any third party, and that it does not make any prohibited claim (including any therapeutic, diagnostic, or efficacy claim about any Product). We may, but are not obligated to, review, moderate, edit, or remove User Content at any time for any reason.

15. Third-Party Links And Services

The Site may contain links to, or integrate with, third-party websites, products, and services - including our shop software (WordPress and WooCommerce), content delivery and security (Cloudflare), transactional email (Resend), and shipping (USPS and UPS). We do not control and are not responsible for any third-party website or service, and your use of any such third party is subject to that third party's own terms and policies.

16. Disclaimer Of Warranties

The site, the site content, and all products are provided on an “as is” and “as available” basis, with all faults, and without any warranty of any kind. To the fullest extent permitted by applicable law, we disclaim all warranties, express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, and quiet enjoyment, and any warranty arising out of course of dealing, course of performance, or usage of trade.

Without limiting the foregoing, we make no representation or warranty that any product is safe, effective, pure, potent, or suitable for any purpose, that the site will be uninterrupted, secure, or error-free, that the site content will be accurate, complete, or current, or that any defects in any product or the site will be corrected.

Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.

17. Limitation Of Liability

To the fullest extent permitted by applicable law, in no event will OREA Research or its affiliates, officers, directors, employees, agents, suppliers, licensors, or service providers be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, use, goodwill, or business opportunities, arising out of or relating to these terms, the site, any product, or any act or omission of any of them, whether based in contract, tort (including negligence), strict liability, or any other theory of liability, and whether or not we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these terms, the site, any product, or any act or omission of ours, under any theory of liability, is limited to the greater of (a) the amount you actually paid to us for the specific product giving rise to the claim in the twelve (12) months before the event giving rise to liability, or (b) one hundred U.S. dollars ($100).

You acknowledge that the limitations in this Section are a material basis of the bargain between you and us and that we would not offer the Site or any Product on these Terms without them. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless OREA Research, its affiliates, and each of their officers, directors, employees, agents, suppliers, licensors, and service providers (collectively, the “Indemnitees”) from and against any and all claims, suits, actions, demands, proceedings, liabilities, damages, losses, penalties, fines, judgments, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

your breach of these Terms (including any incorporated policy);
your violation of any law, regulation, or third-party right;
your use, misuse, handling, storage, disposal, or onward transfer of any Product;
any administration of any Product to any human or animal by you or at your direction;
any User Content you submit; or
any misrepresentation you make to us, including any misrepresentation about your qualifications, affiliation, or intended use of any Product.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

19. Dispute Resolution, Binding Arbitration & Class Action Waiver

Please read this Section carefully. It requires you and OREA Research to resolve most disputes through individual, binding arbitration and waives your right to a trial by jury and to participate in a class action.

19.1 Informal resolution first

Before filing any formal proceeding, you and we agree to first try to resolve any dispute informally. You must send a written notice of dispute to info@orearesearch.com or through our contact page describing the nature of the dispute and the relief you seek, and give us at least 60 days to respond. Only if the dispute is not resolved within that period may a formal proceeding be commenced.

19.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any Product, or any act or omission of either party - whether based in contract, tort, statute, fraud, misrepresentation, or any other theory, and whether pre-existing, present, or future - will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, not any court, has exclusive authority to resolve any dispute about the formation, existence, scope, validity, interpretation, or enforceability of this arbitration agreement, except as expressly set out below.

The arbitration will be conducted in the English language. The seat of arbitration is Kent County, Delaware. You may elect to participate by telephone or video, or in person at the AAA location nearest to your billing address. Either party may be represented by counsel.

19.3 Class action waiver

You and OREA Research each agree to bring any dispute in arbitration on an individual basis only, not as a plaintiff or class member in any purported class, consolidated, representative, mass, or private-attorney-general action. The arbitrator may not consolidate the claims of more than one person, and may not otherwise preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable as to any claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed from arbitration and brought in court, while all other claims will remain in arbitration.

19.4 Exceptions

Notwithstanding the foregoing, either party may (i) bring individual claims in small-claims court if they qualify, (ii) pursue claims of infringement or misappropriation of intellectual property in court, and (iii) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent imminent harm pending arbitration. Nothing in this Section limits a California resident's right to seek public injunctive relief under California law.

19.5 30-day right to opt out

You have the right to opt out of this arbitration agreement. To opt out, you must send written notice of your decision to info@orearesearch.com or through our contact page with the subject line “Arbitration Opt-Out” within 30 days of the date you first accepted these Terms, including your full name, mailing address, email address, and a clear statement that you are opting out. Opting out will not affect any other provision of these Terms.

19.6 Federal Arbitration Act

This Section is governed by and enforceable under the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., and the parties intend that its provisions be interpreted broadly in favor of arbitration.

20. Governing Law; Venue

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, and, to the extent applicable, the laws of the United States. To the extent any dispute is not subject to arbitration under Section 19, the state and federal courts located in Kent County, Delaware will have exclusive jurisdiction and venue, and you consent to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, riots, strikes, labor actions, governmental actions, embargoes, sanctions, customs holds, carrier delays, internet or utility outages, supply chain disruptions, or shortages of materials or labor. If such an event prevents us from fulfilling an order, we will use commercially reasonable efforts to resume performance promptly and will refund any amounts paid for Products we cannot deliver.

22. Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them, by operation of law or otherwise, without our prior written consent; any attempted assignment without such consent will be void. We may assign these Terms, in whole or in part, without restriction and without notice to you.

23. Severability, Entire Agreement, Headings, No Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and us regarding the Site and Products, and supersede all prior or contemporaneous communications and proposals. Section headings are for convenience only and have no legal effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

24. Modifications To These Terms

We may modify these Terms at any time. When we do, we will post the updated Terms here with a new “Last updated” date and, for material changes, provide additional notice (such as an email to the address on file or a prominent notice on the Site). Your continued use of the Site or purchase of any Product after the effective date of the updated Terms constitutes your acceptance of them. If you do not agree, your sole remedy is to stop using the Site.

25. Termination

We may suspend or terminate your access to the Site, cancel any pending order, and refuse any future order, at any time, for any reason, with or without notice. On termination, all provisions of these Terms that by their nature should survive - including Sections 7 (Returns), 8 (Payment Disputes), 10 (Regulatory Compliance), 13 (Intellectual Property), 16 (Disclaimer of Warranties), 17 (Limitation of Liability), 18 (Indemnification), 19 (Arbitration), 20 (Governing Law), and this Section 25 - will survive.

26. Notices And Contact

Legal notices to us must be sent in writing to: OREA Research, Attn: Legal, 8 The Green, Suite B, Dover, DE 19901, with a copy to info@orearesearch.com or through our contact page. For general support, privacy requests, or any other inquiry, contact us at info@orearesearch.com or through our contact page. For copyright claims, see our DMCA Copyright Policy.